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    Spacecom is hiring

    Customer Support Specialist

    Job Summary

    Are you passionate about customer service and technology, and have already had your first hands-on experience in both? Maybe our Customer Service position is for you!

    By providing reliable and agile technical support to Spacecom customers, including Tier-1 requests/issues via phone, e-mail, and CRM/internal ticketing system, you will be responsible for monitoring satellite networks and maintaining a high level of service.

    impact all aspects of the business, work with highly experienced and professional teammates from all over the company.

    Primary Responsibilities

     

      • Monitoring, managing, and ensuring uninterrupted and continuous services and operations for our clients using advanced and unique tools, procedures, and processes.
      • Communication between the engineering and customer service teams, CSM and content management.
      • Keep track of customer interactions, process customer accounts, and file documents.
      • Continual improvement of customer processes through internal coordination, analysis, and reporting.
      • Establish and maintain close and service-oriented relationships with our global customers.
      • Provide remote assistance to customers with satellite link and network problems, identify the problem, and assist in resolving it.

    Who You Are?

    • Solution oriented
    • Excellent problem-solving abilities – independent, proactive
    • Prioritizing and performing multiple tasks at the same time
    • Proactive approach towards customers
    • Possess good understanding of RF, IP networks and video technologies.
    • Technical background in satellite communications and VSAT networks is an advantage.
    • Fluent in French and English (additional Russian is an advantage).
    • Capable of working in 24×7 shifts.
    • Familiarity with “Salesforce” CRM system and practices.
    • Excellent teamwork and cross-functional cooperation
    • Service oriented and good communication and learning skills

    Requirements

    • Fluent English, verbal and writing
    • 2 years’ Experience in a customer success role or equivalent
    • Technical oriented
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